Collecting and Using Your Personal Data
Types of Data Collected
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name Usage Data
- Address and postal code
- Phone/mobile number
- Your unique username and password combination for your account
Additional information is processed on an ongoing basis: We may also collect:
- Payment information and details of transactions you carry out through the site, including your payments
- Communications with us or our employees, for example, calls, emails, and messages sent through the form
Security and Data Privacy
This section of the policy applies to Renderforest users that are located in the European Economic Area (EEA), Switzerland or United Kingdom (UK). Renderforest processes your personal data in accordance with European laws and regulations, such as the General Data Protection Regulation (GDPR) and UK General Data Protection Regulation (UK GDPR).
For the purposes of the GDPR and UK GDPR, Renderforest LLC is the controller of your personal data. Renderforest LLC's registered address is at Paruyr Sevak 11/1 Yerevan, 0035, Armenia, 2013, and we can be contacted using the details provided in "Contact Us" section below.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
The personal information collected by Renderforest may be used to inform You about your purchase or if You want to purchase a certain product. If You have given your consent to send you email newsletters, we may also use this information to inform you about specific services that you may be interested in.
For certain video templates, Renderforest enabled a new feature based on machine learning algorithms and AI principles, which allows Renderforest editor to generate animated stories from video scripts. By using the information from previously created animated videos, the automated system creates a new animation based on a video script. Collecting and processing such kind of anonymous information has no purpose other than to enhance the user experience within the website.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, including but not limited to Your name, Your email address, Your activities or Your contact list associated with that account.
(Google Privacy, Facebook Privacy)
Tracking Technologies and Cookies
This will not, under any circumstances, affect your privacy or data security. Members who disable all cookies will not be able to use the service, as some of them are essential to maintain your login to our website within a browser session. However, you can block or delete them by changing your browser settings at any time. We store such cookies for a period of 30 days, after which the cookies are deleted.
Essential Website Cookies are:
|forest.sid||for user login session identification.|
|seenTutorial||for knowing whether user has already seen tutorial in our editor or not.|
We also use third party advertising companies to advertise Renderforest based on prior visits to our website. For instance, if you visit the Website, you may later be exposed to ads for our products when visiting Facebook. Should you wish, you can disable any Renderforest ads from the cookie settings of the third-party providers. In this case you will be able to use the Website without being imposed to see any of our ads.
Such third-party cookies are:
|_cfduid||CloudFlare Service cookie for providing security, preventing attacks, mitigating DDoS.|
|_csrf||for mitigating XSS attacks.|
|_ga||Google Analytics for gathering information to understand interactions with our website and refine that experience.|
You can modify your browser preferences to accept all cookies or to reject them. If you choose to reject all essential website cookies we will not be able to provide you with our services as it would be impossible to keep you logged in without using them.
Further information about cookies can be found at: www.allaboutcookies.org.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
If you give us your explicit consent, we will periodically send you emails providing you with marketing information about products and services that might be of interest to you. You have the choice to opt-out of these communications at any time by clicking the unsubscribe link at the end of every email newsletter.
If there are any technical problems with unsubscribing, contact [email protected] and we will willingly solve the issue.
To manage Your requests: To attend and manage Your requests to Us.
To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to show advertisements to You to help support and maintain Our Service, to advertise on third party websites to You after You visited our Service, for payment processing, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity.
Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The video projects you create and the media files you upload from your device are saved on your personal media library. Renderforest may permanently delete your personal files after 60 days from your last activity, if you have not made any purchase.
Your profile and edited videos will be available only to you as a sole user. The videos you created with Renderforest will be available on ‘My Videos’ page and are marked ‘unlisted’ by default. That means only people with the link can see your videos. You can make them private if you do not wish anybody else but yourself to have access to them or you can make them available for other Renderforest users to see or share. In this case, we do not accept responsibility for the way they will use that data.
Please, think carefully before giving your information to anyone else or making it publicly available.
The images you choose to share with us are cached to make data exchange easier and quicker.
If you decide to delete any media files, they will still be available via the corresponding file link as long as the TTL (Time to Live) has not expired.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Forms of Disclosure
We do use services of third-party providers to operate our website. These service providers have access to personal information needed to perform such functions on our behalf and authorized to use your personal information to provide these services to us.
The services include credit card processings, analytics service providers, customer service, YouTube API services and transactional message delivering companies that we believe are in full compliance with the applicable legislation. As their services require, we may transfer as much of your personal information to them as necessary for them to perform their services. All of our third-party cooperator companies are located in countries ensuring adequate level of data protection.
Apart from third party providers, we may also disclose your personal information in the following situations:
- Under the specific circumstances where we are authorized or required by law to do so.
- To address financial or reputational risks.
Any disclosure of your personal information will be done to protect your or our company’s vital interests as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us, our subsidiaries, affiliates, employees or agents with a prior notice to you by email. Your personal data will only be used to protect our legitimate interests and will never be provided to other parties for advertising, marketing or other commercial uses without your consent.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Protection of Your Information
Renderforest will store all user information in secure databases protected in a variety of industry-standard access controls to assist us in protecting your data. However, no company can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.
We offer the use of a secure server and implement various security measures to keep the safety of any personal information you submit to Renderforest. All sensitive information (such as credit card details) are stored on secure servers that are managed by Renderforest and our service providers. After any transaction, your credit card details and financial information are immediately deleted from our servers.
Renderforest may also employ some safety procedures to help protect your information from loss, unauthorized access, alteration or destruction.
If you have any questions about security measures on this website, please send us an email at [email protected].
If your user platform created with Renderforest Website Maker or any of Renderforest services related to your user platform are ceased, it may cause or result in the loss of certain content including but not limited to user data, user content, domain name reservation or registration processes. Renderforest shall not be held liable for such capacity loss, or for not saving a backup of your user account, content or the data of your end users.
You are responsible for the security and authorized usage of the personal information you collect from your end users. You shall obtain consents, provide all required notices and fulfill all the requirements of applicable laws for the collection and usage of such data.
Renderforest may process non-personal and personal Information from your end users solely on your behalf. When a user collects the end user data via third party services like Gmail or manages the contacts via the user platform, Renderforest stores this data on behalf of the user and in no way shall be considered a controller of such data. The users controlling and operating such users-of-users Information are responsible for complying with all laws and regulations that may apply to the collection, control and use of such data.