For any additional questions please send us an email to: support@renderforest.com

FREQUENTLY ASKED QUESTIONS

Yes, if you decide to upgrade your video to HD, Renderforest video and audio watermarks will be removed and you can download your video in sharp HD quality.
In order to remove copyright claim, please kindly visit Adrev, add your url and this note: "Music used under license from Lester W. (Your Transaction ID here)." If your Purchase transaction ID is right, the claim will be removed in a few hours.
While we do our best to support our users as fast as possible, we experience server overload issues time to time. Please be patient and be sure your video will start rendering soon. You can purchase HD version for highest priority.
When rendering of your video will finish, you can download your video simply going to your "My Videos" page located in your dashboard. Just hover your mouse to Download button and click on the version you would like to download.
Yes, when your video starts rendering you can check the status of rendering anytime. Just visit your "My Videos" Page.
In order to delete or modify your video project please go to "My videos" page located on the top right part of the screen. You will see that Tab when you click on your username. Then hover your mouse on "edit" button and "delete" button will appear. Click "delete" in order to delete your template. Please note that you cant restore deleted projects and video files.
Renderforest will keep your latest rendered video in your dashboard. Each new rendering will replace the old one. We try to keep clean dashboard for our users.
Yes, you can. Your video will be available to download in "my videos" page once the rendering is complete.
When you finish editing your video, simply click on "Render" button and platform will ask you the version to process rendering. Please choose any of the versions and process rendering. You may view the status of your rendering if you visit your "My Videos" page
You can access all your saved projects in your dashboard. Simply go to your dashboard, choose "My Videos" page and then hover on the video you would like to edit and click edit. Please note that we auto-save your project while you edit it.