RenderForest Basics
What sort of videos can I make with RenderForest?
RenderForest is a cloud based video maker for creating intro videos for YouTube, explainer animations, kinetic typography, product or service promotional videos, music visualizations, wedding or travel slideshows, mobile app promotions, event invitations, corporate presentations, infographics and so much more.
How do I make a video with RenderForest?
Choose the template you wish from five categories we have: Promotional, Intros and Logos, Slideshow, Typography and Music Visualizations; create and edit your template. Once you are done with editing, Preview your video. Find your rendered video from your My Videos page.
How do I post my videos as “Private”?
Go to your Profile page, which is located on your dashboard. Here you can find the “Allow featuring my videos in RenderForest Gallery” field and simply remove the checkmark and press the Save Changes button.
Where can I find tutorials on how to use RenderForest?
Watch the video-tutorial created by RenderForest team.

You can also check out our blog , where you can find several tutorials on how to use our services in the tutorials category.
How can I get a discount coupon code?
There are four ways of getting discount coupon codes. Read this article for more details
How can I get a coupon code for subscription plan?
Coupon codes for subscription plans are given exceptionally for Pro and Business subscribers. Share RenderForest on your Facebook wall and Twitter feed in a Public mode and get a 5% discount coupon code (for monthly subscription) and 7% (for yearly subscription).
How do I apply the coupon code?
Go to your Payment page, click on the small green link that says, ‘Add a coupon’ enter your coupon code, provided by RenderForest Support Team, select your desired quality and click “Submit”.
Which is the most recommended browser for RenderForest?
RenderForest works fine with different browsers. The 2 most recommended are Google Chrome and Safari. However, Mozilla and Internet Explorer are also well compatible with the website.
Can I move or delete scenes?
Yes, you can add and delete scenes in all flexible templates. Use the four arrows icon located on the bottom of your screen to move the slide. Use the trash bin icon to delete the slide.
I am a student, how can I get a discount coupon code?
RenderForest does support all students and has an educational discount. Simply contact support@renderforest.com from your educational email with .edu domain and get 20% discount coupon code for one video export.
How do I preview my video?
Once you are done with editing your project, move to the Preview tab and press the Preview button. Find your rendered video from your My Videos page.
Can I leave the site while my video is rendering?
Yes, you can. Your video will be available to download in "my videos" page once the rendering is complete.
Can I edit the video after I’ve made it?
The payment on RenderForest is set per each export. Therefore, we recommend previewing your video before exporting at higher resolution in order to avoid paying twice.
Will RenderForest delete my rendered videos?
All your videos and Projects will be saved on RenderForest and only you can delete them. You can come back and edit your projects whenever you wish.
Do you have templates with the length more than 3 minutes?
Yes, there are many templates that are even up to 1 hour. Distinguish them with the help of green line with the number of scenes. (Ex. Includes ... scenes)
How long can be my music for Music visualizers?
All music visualization templates support up to 10 minute music.
Note: Make sure the file you are uploading is in mp3 or wav format and doesn’t exceed 50MB.
Create Your Video
Can I edit the texts?
Yes, you can edit any text and remove it if needed.
Note: All text holders have a word count. Keep the word count to avoid losing characters and words you typed. Make sure your text holder is not red colored before starting the rendering.
Can I edit the colors?
Depending on the template you choose, you can find the Choose Color tab where you can choose the colors you wish or select the Color Palette suggested by RenderForest.
Can I change the music?
Yes, you can change the music from the Add Music tab. You can either choose any music from the Licensed Music Collection or upload your own one by pressing the Upload your Music button.
Can I upload my own music?
Yes, you can upload your own music by pressing the Upload your Music button.
Required formats: MP3 or WAV
Required size: up to 50 MB
Can I change the fonts?
Unfortunately, fonts are not changeable yet.
What is the best size and format for video?
We do recommend uploading videos in mp4, .qt, .3gp, .flv, .avi, .mov . Make sure the files don’t exceed 50 MB.
What is the recommended size for uploaded images and logos?
The image size depends on the template you are creating. For Logo animations, we do recommend to use PNG files on a transparent background with the dimension of 1000x1000px. For images, we would recommend to use JPG files with the dimension of 1920x1080.
How can I filter the templates with video support?
You can filter the templates with video support from our Video Templates page. Find the configuration icon and choose yes, we’ll filter templates which have video uploading support
Is it possible to adjust the timings of the scenes?
The duration of each scene is set as default and can be neither extended nor shortened.
How do I save my video?
All projects are being saved automatically and only you can delete them. You can return and edit your projects whenever you wish.
Note: The payment on RenderForest is set per each export. Therefore, we recommend previewing your video before exporting at higher resolution in order to avoid paying twice.
Can I delete music from my account?
Yes, simply go to your Add Music tab. You can see the list of uploaded music. Choose any music you wish to delete and press the Trash icon.
Can I have both music and voice over?
Yes, you can upload both Voiceover and Background music. Move to the Add Music tab; upload your music to the Upload your Music tab, then press the Upload Your Voiceover button to upload your Voice Over. Make sure you are uploading the right file to the right section.
Watch & Share
How do I upload my video to YouTube?
You are free to upload any purchased video to YouTube. Simply download your exported video from RenderForest, go to your YouTube account and upload your video. Alternatively, go to your My Videos page; choose the video you would like to publish to YouTube, press the Publish button, write your title and description, and choose YouTube to complete the publishing.
Note: You will get a copyright claim if the music used in your video is from our licensed music collection. Just visit Adrev , add your URL and this note (message): "Music used under license from Lester W. (Your Transaction ID (order number) here)." The claim will be removed in a few hours. If you face difficulties send us your YouTube channel link and we’ll remove the claim for you.
Can I download my video?
Yes, you can download your video. When rendering of your video is finished, you can download your video by simply going to your My Videos page, located in your dashboard. Just hover your mouse to Download button and click on the version you would like to download.
How do I publish my video?
Go to your My Videos page; choose the video you would like to publish then press the Publish button, write your title and description. Choose either Facebook or YouTube to complete the publishing.
How to export videos?
When you finish editing, Preview your video. Please, make sure no further changes are needed, then choose any quality you wish and process rendering. You may view the status of your rendering if you visit your "My Videos" page.
Billing and Payment
Will my subscription automatically renew?
Yes, any subscription plan renews automatically. If you don’t want to be billed, cancel your subscription before the end of Expiration Date
Can I pay to export a single video?
Yes, RenderForest has a Pay-per-Export option which lets you pay for one high quality video and get a sharp, broadcast quality video without watermarks and audio claim.
What is the Reseller License?
Reseller License gives an opportunity to resell the videos you create to other companies or clients. Most of agencies resell our videos and we do not have any license limitations if you are a business subscriber or have exported your video at HD1080 quality.
Can I pay with PayPal?
Yes, RenderForest has a PayPal option. Once you are done with editing, preview your video. Please, make sure no further changes are needed, then choose any quality you wish and proceed with payment. If PayPal doesn't appear on your end, simply change the currency into any other that supports PayPal (Euro, US Dollar) and PayPal will appear.
Do you have an affiliate program?
We do have an affiliate program, which pays you for sending your customers to RenderForest. You will earn 20% commission on every single sale you refer. Once any of your affiliates make a purchase, you will see his name, email and your earnings in the settings page of your account. This way you will be able to save on your exports.
I have already paid for the video, but the video is still with watermarks.
The payment on RenderForest is set per each export. Therefore, we recommend previewing your video before exporting at higher resolution in order to avoid paying twice. If you edit your video after exporting at higher resolution you will face such issue. Contact Support Team to resolve the issue.
I’ve tried purchasing twice and receive an error code.
Such issues may occur because of the browser you are using. Please switch to another browser or PC to process the payment.
Note: Make sure the information in your billing form is right.
I face difficulties while processing the payment. It keeps giving an error.
Such issues may occur because of the browser you are using. Please switch to another browser or PC to process the payment.
Can I use a Debit Card?
Yes, Debit cards are supported . Here are all supported cards: Visa, MasterCard ,Amex , Discover Card , JCB, Diners Club, Debit Card. PayPal option is available as well.
I have already paid for the video, and my account is suspended. How can I download the video I paid for?
Your payment may be marked as fraud. In such cases, the system automatically blocks your account and refunds your money. Contact Support team to resolve the issue.
Technical Issues
How do I delete/deactivate my account?
Go to your Profile page, which is located on your dashboard. Here you can find the “Deactivate my account” button, confirm your actions by entering your current password.
How do I change my password?
Go to your Profile page, which is located on your dashboard. Fill the Current Password field, fill the New Password and Confirm fields. Don’t forget to press the Save Changes button.
My account is suspended. What should I do?
Your payment may be marked as fraud. In such cases, the system automatically blocks your account and refunds your money. Contact Support team to resolve the issue.
My rendering is in Queue for a long time. How to solve the issue?
Due to the overloading of servers, the rendering may take a little bit longer than expected. Please be patient and sure your video will be rendered soon. You can purchase HD version for highest priority.
Can I monetize videos on YouTube created with RenderForest?
Yes, both the video and music used on RenderForest are licensed and can be used on YouTube. You will get a copyright claim if the music used in your video is from the Licensed Collection of RenderForest. In order to remove copyright claim, please kindly visit Adrev , add your URL and this note: "Music used under license from Lester W. (Your Transaction ID here)." If your Purchase transaction ID is right, the claim will be removed in a few hours.
Can I change my email address?
Your email address can be changed but the projects you created won’t be transferred to your new account. Send your new email address to Support Team.
How do I remove the watermarks?
RenderForest video and audio watermarks will be removed once you export your video at SD360, HD720 and HD1080.
I uploaded the video to YouTube but got music copyright claim, how to remove it?
In order to remove copyright claim, please kindly visit Adrev , add your URL and this note: "Music used under license from Lester W. (Your Transaction ID here)." If your Purchase transaction ID is right, the claim will be removed in a few hours.
Can multiple users use one account?
Yes, you can use the same account from different devices while working on different projects. All projects are being saved automatically
I’m getting an error message while applying the coupon code. It says “The Coupon is not valid”
If you’re getting the “you have entered an invalid coupon code” message you have likely been entering an incorrect number, or the number of a fake coupon. Fake coupons found on other sites will not work on RenderForest. The only way to successfully redeem a coupon, is to receive that coupon from RenderForest. All third party providers of RenderForest coupons are invalid.
Will my HD quality videos have watermarks if I subscribe?
All HD quality videos will have neither video nor audio watermarks.
Still looking for an answer?